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Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless the product is faulty. Your must return your item with its original packaging within 30 days of your purchase.

1. Please email sales@hersey.co.uk or call us on +44 (0)1932 225989 to request a refund or exchange.

2. Please package the relevant item securely and send it to us with the provided documents.

Mail your returned item to:

PO BOX 639

Walton on Thames

KT12 9GN

For your protection, we recommend that you use a Special or Recorded delivery service.

You will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or if the item is faulty.

3. Refunds will be issued once we have received the returned item.

Refund Exceptions

We are unable to refund the engraving fees for any returned items. Engraving cannot be changed unless a mistake has taken place on our behalf. In this unlikely situation please contact us and we can assist you with getting the item re-engraved or refunded.

Exchanges Policy

We guarantee to exchange merchandise or refund your money if you are not completely satisfied within 30 days of original purchase.

Damaged Goods

If your goods arrive damaged please keep all packaging materials and notify us within 3 days. We will then assist you to make a claim or provide a replacement product dependent on the problem.

Additional Fees

If you are exchanging your item for a product of greater value you will be required to pay additional fees to cover the cost of the new item.

"My father began his silversmithing career over 60 years ago using traditional techniques which date back centuries. Today, I carry on the same principles of craftsmanship and design integrity in our workshop and believe whole heartedly in good old fashioned customer service."

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Return hassle-free within 30 days