The majority of our orders are shipped the same day we receive them, except at weekends and bank holidays when they will be sent on the next working day. If an item needs to be engraved, it may take a day or two longer to send depending on how busy our on-site engraver is. Orders for customers in the UK are sent via Royal Mail. Overseas orders are sent by DHL courier service.

Please note that if you order products for delivery destinations outside the UK VAT will not be included in your final cost. Your order may, however, be subject to import duties and taxes which are applied when the delivery reaches its destination. We have no control over these charges and we cannot predict their amount - you will be responsible for payment of them.

DELIVERY TIMES & COSTS:

MAINLAND UK

• Orders Under £50
  3-5 Working Day - Standard Delivery
  £2.95
• Orders Over £50
  3-5 Working Day - Standard Delivery
  FREE
• Tracked 2 Working Day Delivery (If Ordered Before 1pm **)
  £5.50
• Next Working Day Guaranteed Delivery * (Order Before 1pm **)
  £7.85

INTERNATIONAL (📌 International delivery times are estimated by our shipping partners and can occasionally be subject to delays at customs.)

• Europe *
  2-6 Working Days (Estimated)
  £16.00
• USA & Canada *
  3-6 Working Days (Estimated)
  £25.00
• Rest of World *
  3-6 Working Days (Estimated)
  £25.00

ADDITIONAL INFORMATION

• * Requires a signature.
• ** Orders placed after 1 PM on Friday will not be dispatched until Monday.
• Duty may be charged at the country of destination.
• EU orders under €150 will pay VAT at the UK rate and will not incur additional duty on arrival.

We’re happy to offer a refund or exchange on items returned within 60 days of purchase, provided they are in the same condition as sold and in their original packaging. You do not need to contact us before returning an item.

HOW TO RETURN AN ITEM

1. Package your item securely, ideally using the original packaging. Please ensure it is well-taped, as we can only refund items that arrive safely. If returning a chain, use the original box - do not send it loose in an envelope, as chains often escape in transit (we’ve seen this happen many times).

2. Include a note with your name and original order number so we can identify your return. If requesting an exchange, please also specify the item you would like in return.

3. Post your parcel to:

PO BOX 639
Walton on Thames
KT12 9GN

We recommend using a Signed or Recorded Delivery service, as we can only refund items that arrive safely with us.

You will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or if the item is faulty.

Once your return is received, we’ll process your refund or exchange and notify you accordingly.

Please email sales@hersey.co.uk or call us on +44 (0)1932 225989 if you have any questions.

REFUND EXCEPTIONS

• We are unable to refund the engraving fees for any returned items. Engraving cannot be changed unless a mistake has taken place on our behalf. In this unlikely situation please contact us and we can assist you with getting the item re-engraved or refunded.
• Gift bags are non-refundable

EXCHANGES POLICY

We guarantee to exchange merchandise or refund your money if you are not completely satisfied within 60 days of original purchase.

DAMAGED GOODS

If your goods arrive damaged please keep all packaging materials and notify us within 3 days. We will then assist you to make a claim or provide a replacement product dependent on the problem.

ADDITIONAL FEES

If you are exchanging your item for a product of greater value you will be required to pay additional fees to cover the cost of the new item.