Refund policy

Returns & Exchanges

We offer 60 day returns.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at sales@hersey.co.uk. If your return is accepted, we'll send you instructions on how and where to send your package, including our returns address. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@hersey.co.uk.

How to Return an Item (UK Returns Only)

Step 1
Once your return has been accepted, securely package your item in its original packaging including a note with your name, email address and order number. If requesting an exchange, please clearly specify the new item you would like.

• Go to our Royal Mail Returns Portal.
• Enter your Order Number (found on your order confirmation email), Reason for Return, Email Address, Name, and Home Address.
• Please ensure your package is well-taped and sealed as we can only refund items that arrive safely. If returning a chain, you must use the original box. Do not send it loose in an envelope, as chains often escape in transit.

Step 2
Confirm your parcel does not exceed the maximum weight and size limit. If this does not apply, please contact us.
Click 'Create Your Label' to continue.

Step 3
You have two options for returning your item:

• Drop-off: drop the item at a designated location (Postbox, Locker, ParcelShop, etc.). Use the emailed QR code/label or print the return label.
• Collection: book a collection from your location. The label can be brought to you (no printer required).

Please note our Royal Mail Returns Portal is currently only available to UK customers and the cost of the return postage (£3.80) will be deducted from your final refund amount.

How to Return an Item (International Returns Only)

Step 1
Once your return has been accepted, securely package your item in its original packaging including the following essential information:

• Your Name
• Email Address
• Order Number

If requesting an exchange, please clearly specify the new item you would like.

Please ensure your package is well-taped and sealed as we can only refund items that arrive safely. If returning a chain, you must use the original box. Do not send it loose in an envelope, as chains often escape in transit.

Step 2
Address your parcel to the address provided to you when your return is accepted.

Please note we highly recommend using a Signed or Recorded Delivery service, as we can only process refunds for items that arrive safely with us.

Return Shipping Costs

You are responsible for the costs of returning the goods to us. We will cover the return shipping costs only if we delivered the item to you in error or if the item is faulty.

If you use our Royal Mail Returns Portal (for UK orders), the cost of the return postage (£3.80) will be deducted from your final refund amount.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

• Please keep all packaging materials.
• Notify us within 3 days of receiving the order.
• We will then assist you to make a claim or provide a replacement product dependent on the problem.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as engraved goods, although please get in touch and we will try to resolve any issues or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

• Engraving Fees: engraving fees are non-refundable for any returned items.
• Custom Engraving: engraving cannot be changed unless a mistake was made on our behalf. In this unlikely situation, please contact us and we can assist you with getting the item re-engraved or refunded.
• Gift Bags: gift bags are non-refundable.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you are exchanging your item for a product of greater value, you will be required to pay the additional fees to cover the cost of the new item.

European Union 14 Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at sales@hersey.co.uk.

Contact Us

If you have any questions about your return, please do not hesitate to contact us:

Email: sales@hersey.co.uk
Phone: +44 (0)1932 225989