Shipping policy
Delivery Options
Mainland UK
| Service | Order By | Delivery Time |
|---|---|---|
| Standard Delivery Tracked | 1pm Mon–Fri | 3–5 working days |
| Tracked 2 Working Days | 1pm Mon–Fri | 2 working days |
| Next Working Day Guaranteed | 1pm Mon–Fri | Next working day |
Standard Delivery Tracked is free on orders over £50.
International*
| Region | Order By | Delivery Time |
|---|---|---|
| Europe (requires signature) | 1pm Mon–Fri | Est. 2–6 working days |
| USA & Canada (requires signature) | 1pm Mon–Fri | Est. 5–10 working days |
| Rest of World (requires signature) | 1pm Mon–Fri | Est. 5–10 working days |
*Please note international delivery times are estimated by our shipping partners and can occasionally be subject to delays at customs.
Delivery costs for all services are calculated and displayed at checkout based on your order and destination.
Delivery Information
Order Processing and Times
The majority of our orders are shipped the same day we receive them.
- Cut-off: orders placed after 1pm on Friday will not be dispatched until Monday (or the next working day, in the case of a bank holiday).
- Engraving: if an item requires engraving, dispatch may take an extra day or two, depending on our on-site engraver's current workload.
Shipping Methods
- UK orders: sent via Royal Mail.
- Overseas orders: sent via FedEx.
International Customers: VAT, Duties & Taxes
If you order products for delivery destinations outside the UK, VAT will generally not be included in your final cost.
- Non-EU orders: your order may be subject to import duties and taxes, applied when the delivery reaches its destination. Duty may be charged at the country of destination. We have no control over these charges and cannot predict their amount. You will be responsible for the payment of these charges.
- EU orders (under €150 intrinsic value): we use the IOSS scheme. The local VAT rate of your country is charged by us at checkout and is prepaid, ensuring quick customs clearance with no additional VAT, duties, or handling fees due upon delivery.
For information on returns and exchanges, please see our Returns & Exchanges policy.